There is no shortage of conversation about artificial intelligence right now. Every week brings another model, another platform, another capability, or another conspiracy theory on your social feeds. We can all agree, the pace is extraordinary, but I'm already seeing people focusing on the wrong thing. For businesses, the question shouldn't simply be how quickly we can adopt AI or show our customers we have it, or how many processes we can automate. It should be how effective

It’s not a slogan — it’s just true. Few careers can take you from the slums of Egypt to the boardrooms of Canary Wharf; from the hallways of Microsoft’s original campus to the bridge of a giant container ship at sea — and then drop you right into the excitement of Just Eat’s IPO in 2012. I’ve seen the print lines rolling in New Providence, watched the walk the horizon in Finland, and had a local clown interrupt an amazing dinner in Bucharest. I’ve sat in the corner of our off

Over the years, I’ve tried a few different design and strategy frameworks — design sprints, lean approaches, agile blends (or what I like...

If you’ve worked as a design leader for long enough, you’ve probably heard someone on your team say, “We need a seat at the table.” It’s...

Throughout my career, I’ve had the privilege of working across a range of industries — from finance and energy to retail and software....

Over the past 12yrs, I've inherited 2, built 3, and learned something different from all of them and approached them all in different...

When a vessel's itinerary or plan changes, this has a domino effect downstream on potentially dozens of enterprise workflows for various...

For many product and engineering organizations, the last 15 years have been shaped by a delivery-first mindset. Success was often...

Many tech companies grow up on engineering and product management alone. Features get scoped out, built, and shipped at speed. Engineers solve hard technical problems, PMs keep the roadmap moving, and the company gets by—sometimes for years—without anyone really thinking about design beyond “does it look okay?” But then cracks start to show: Users don’t adopt features the way you hoped. The product feels clunky compared to competitors. Support tickets pile up with “how do I…?

When I first started leading design teams, I did what many people do: I hired people who reminded me.... of me. Same way of thinking,...